Shipping and Return

Shipping Policy

1. Shipping Options and Rates
- Shipping options are provided at checkout and based on the weight of the items ordered. 

2. Order Processing Time
- Orders are processed within 2 business days. Please allow additional time for orders placed on weekends or holidays. 
- Orders placed after 8 PM EST will be processed the next business day.
- Due to the nature of our products, orders placed Friday-Sunday will not go out until Monday. 

3. Shipping Carriers
- We use USPS for most of our shipping needs. We may use UPS or FedEx as needed. 

4. Tracking Information
- Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order at usps.com.

5. Delivery Issues
- If you have not received your order within the estimated delivery time, please contact our customer service team at hello@simplyschuman.com.
- For lost or damaged items, please report the issue to us within 2 days of the estimated delivery date for assistance with a replacement or refund.

6. Shipping Restrictions
- We currently do not ship internationally.

7. Address Accuracy
- Please ensure that your shipping address is correct at checkout. We are not responsible for delays or issues resulting from incorrect addresses provided by the customer.

8. Returns and Exchanges
- For information on returns and exchanges, please refer to our Return Policy.

9. Contact Us
- For any questions or concerns regarding shipping, please contact us at hello@simplyschuman.com.

 

Return & Refund Policy

1. Returns on Unused Items
We accept returns on unused items within 14 days of purchase. Items must be in their original condition and packaging. Please note that any return shipping costs will be the responsibility of the customer.

2. No Returns on Used Products
Due to the nature of our products, we do not accept returns or offer refunds on any items that have been used.

3. Shipping Costs
We do not cover return shipping costs. Any shipping fees incurred during the return process are the responsibility of the customer.